# 🚀 Pakistan’s Call Center Industry Achieves Major Milestone, Crossing $200M in Exports!
📈 Record-Breaking Growth in FY 2024-25
Pakistan’s call center sector has smashed records, raking in **over $200 million** in export revenue during just the first eight months of FY 2024-25!
According to **State Bank of Pakistan** data, the sector earned a whopping **$207 million** from **July to February**, marking a powerful **20% growth** compared to last year’s **$166 million**.
🌍 Why the World is Outsourcing to Pakistan
Pakistan’s call centers have become global favorites, thanks to their **cost advantage** — delivering services at rates up to **70% cheaper** than North America and Europe.
With **over 1,000 call centers** operating nationwide, Pakistani firms are now serving clients across North America, Europe, the Middle East, and Australia .
👥 A Workforce of Over a Million Professionals
Employing **over 1 million skilled individuals**, Pakistan’s call center industry is helping reshape the country’s image as a **trusted, cost-efficient outsourcing hub**.
From **customer service** to **sales** and **back-office support**, Pakistani talent is winning global appreciation for **quality, reliability, and dedication**.
⚠️ Battling Fraud: Protecting the Industry’s Reputation
Despite the achievements, the industry faces challenges from a few illegal “**Dabba**” call centers involved in fraudulent activities.
**Muhammad Umair Nizam**, Senior Vice Chairman of **P@SHA**, condemned these rogue players, emphasizing that they represent a **tiny minority** in an otherwise **highly professional** sector.
🛡️ Strengthening Trust: IT Industry Takes a Stand
Nizam reaffirmed the sector’s **full cooperation with authorities** to eliminate illegal operations.
However, he also warned against **overregulation**, which could potentially hurt the broader **BPO ecosystem** that has already pushed Pakistan’s **IT exports past $3.2 billion** — aiming for **$15 billion by 2030** with consistent government support
Pakistan vs Regional Competitors: Setting the Record Straight
Drawing a clear line, Nizam pointed out that **Pakistan must not be confused** with countries like **India**, which have been labeled the “**Dabba Capital of the World**.”
Pakistan’s outsourcing industry is rooted in **professionalism, ethics, and growth**, setting a **new global benchmark** for quality service delivery.
